Stephanie Urban - The Urban Home Team - Testimonials

We were navigating a relocation home purchase in the Tucson/Vail AZ area, and she made what could have been a stressful home buying process feel organized, informed, and even enjoyable. She coordinated an incredibly productive day where we toured more than nine homes, including several new construction homes in Vail, AZ. She had everything prepared ahead of time. Not only were the homes scheduled efficiently, but she also ensured that builder representatives were present during several of the tours so we could ask detailed questions about construction, timelines, and options. That level of preparation made a huge difference in helping us make confident decisions. From the very beginning, Lillyana was warm, friendly, and extremely approachable. She created an environment where we felt comfortable asking any question, big or small. What stood out most was her responsiveness and dedication. I genuinely don’t know when she sleeps or has personal time because she was consistently available and quick to respond with thoughtful, thorough answers. Even when we sent a flurry of questions, she always came back with clear information and guidance about the local Tucson real estate market and the specifics of the homes we were considering. Beyond being responsive, she was also a strong advocate for us throughout the process. As our buyer’s agent, she helped us navigate negotiations, inspections, and builder communications with professionalism and care, always making sure our interests were protected. Her guidance during the inspection process and negotiations was especially valuable and showed how knowledgeable she is about real estate in the Tucson and Vail AZ housing market. We are extremely pleased with our experience and would absolutely recommend Lillyana to anyone looking for a knowledgeable, hardworking, and genuinely thoughtful Tucson real estate agent, especially if you are relocating or considering new construction homes in Vail, AZ. If there’s one tiny piece of feedback, it’s that Lillyana sometimes apologizes for response times that most people would consider incredibly fast (sometimes only 20 minutes!). Honestly, she’s operating well above industry standards, and she should feel confident in the amazing service she’s already providing. Lillyana is truly a rock star, and we’re so grateful we had her in our corner during this process.

He was very communicative and very supportive in ever step of the way of buying our new home. We are first time home buyers and had lots of questions and concerns and he put our minds at ease with any concerns we had. I’d would 1000% recommend johnny Castillo and the long reality group for home buyers. Thank you again Johnny for everything.

She was always on top of things for us through the whole buying process and very knowledgeable in all aspects! She found us our new home and we are very grateful for her time, knowledge and help in everything she did to get us here!

She became part of my family during this exciting process! Long Realty provided helpful resources when setting up utilities.

She excelled at communiation and was incredibly helpful with the transition from Arizona to Florida. I can not recommend her enough.

She’s a fantastic realtor and really got to know us not only as home buyers but also our personalities. Stephanie picked up on our home needs quickly and found us the perfect house. I couldn’t recommend her and the Long team enough and would 100% use her again as a realtor.

We had a couple things that delayed the process but Stephanie helped work through them and things all went very quickly. Great experience

She's very responsive. knowledgeable and insightful. She communicated with us regularly throughout the process. Selling our house with Stephanie was an overall positive experience.

Her knowledge, professionalism, attention to detail and genuine compassion has made our out of state home buying experience seem almost effortless. We'd feel confident recommending Kristen to our family and friends

She worked hard and did a lot to help me find the perfect home! She felt like a friend throughout the process but also very professional and helpful. Would highly recommend!

From the very beginning, they went above and beyond to help us navigate our first-time home-buying process, and their knowledge of the Tucson area was invaluable. They understood what we were looking for, helped us find homes that fit our needs, and were incredibly knowledgeable about finding opportunities with great interest rates and staying within our budget. What truly set them apart, though, was how much they cared about us as people—not just as clients. We went through some difficult family circumstances during the process, and Jonathan and the team were incredibly patient, compassionate, and supportive. They never made us feel pressured to make a decision before we were ready and genuinely wanted to make sure we ended up in a home that we loved and felt comfortable with financially. Jonathan treats his buyers like family. He takes the time to listen, advocates for his clients, and truly wants them to walk away with a home they love at a price that makes sense for their budget. We always felt like he had our best interests at heart. Buying a home can be stressful, but having a team that is knowledgeable, responsive, and genuinely invested in your happiness makes such a difference. We are incredibly grateful for everything the Long Realty team did for us and would highly recommend them to anyone looking to buy a home in Tucson. We couldn't have asked for a better team to have in our corner!

She is diligent and professional and she made the process of selling our property very smooth.

Super responsive, knowledgeable and facilitated the quick sale of our home for exactly what we wanted. Great Realtor!!

They were very professional, kept us up to date on everything and answered any questions we had giving us honest answers to help us make decisions. Thank you for helping us sell our home!! Would 1000% work with again.

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She was a huge help for myself as a first time home buyer, answered all my questions and was always available!

! My husband and I live out of state and were trying to sell our house in Arizona, Stephanie took charge and treated the selling of our home like she was selling her own. She answered all of our phone calls, even when we called outside of regular office hours, she helped find a roofer to take care of a minor issue, and she met and coordinated with our movers. Stephanie eased our stress and is truly an asset to Long Reality.

The Urban Team delivers on that. They know the market, they stay helpful and accessible throughout the process, and they supported us across every area of the transaction. Straightforward, reliable, and exactly the kind of team you want working for you.

This is the second time he has helped us. In both cases he delivered exceptional service and quick results. We have referred him to others who are equally impressed with his attentiveness, knowledge, communication, and expediency.

He advocated for us and went above and beyond to ensure that we were taken care of. I would recommend him anytime!

Helpful and encouraging every step of the way. Very knowledgeable and reliable.

He helped with so many things, I can’t imagine it could have gone so smoothly with any other realtor, and I’ve sold homes before in four different states so I know how challenging it can be. Johnny is definitely the best in my experience!

Professional, creative, positive, proactive. Highly recommend!

Very friendly and professional. l used her before and may again.

! She made selling our house a breeze! She was always available for any questions or concerns we had and I always felt that she had our best interest in mind! I will always recommend her to anyone looking to buy or sell their house.

Filled me in on current events in the housing market and wasted no time with getting me started and caught up on what I needed to do once I settled on a place. He made sure that he could get me the best deal possible from the builder and had recommendations ready to go for when it came inspection time. I definitely couldn't have done this with such ease without Del being at the ready to tend to my knowledge gaps and make sure I wasn't misled. He is unafraid of fighting for your right to buy a house at a fair deal and will try to fight for incentives to make it better for you. I give my wholehearted recommendation to such a great realtor.

As first time homebuyers he walked us through the entire process with patience and ease.

The time difference was never a limiting factor to the hard work she continued to showcase until our home was finally sold. My wife and I could not have chosen a better realtor.

Hung in there with me!

They have always been professional and punctual, and I will always recommend them to anyone needing realtor services. A special "Thank You" to Jonathan Marsh, who has always been my go-to!

She was incredibly nice, professional, and always on top of every detail. No question was ever too small — she was always available and made the entire process smooth and stress-free. Her attention to detail and genuine care really stood out. I truly felt supported every step of the way. I highly recommend her to anyone looking for a realtor who goes above and beyond!

She paid particular attention to our needs and desires and provided exceptional guidance and support. Her team was very knowledgeable and went above and beyond each step throughout the selling process.

Thanks so much for all the hard work you put in 🫶🏼

Professional in every step and the house went pending in one day. Could not ask for more.

She was aweso.e walking us through the process of purchasing our new home. I would highly recommend her to anyone buying or selling as she gets the job done. We are going to use her to list our home in Goodyear.

This is by far the best experience we have ever had working with someone as knowledgeable and professional as Stephanie made the process incredibly smooth and stress free when buying and selling a house is typically anything but that. We would highly recommend both Stephanie Urban and Long Realty!

He truly goes above and beyond. I know if I ever sell or buy another house he will continue to be my agent! -Dennise

She was caring and helpful throughout the whole process of buying my new home. Kris kept me informed in every step of the buying process. She also helped me navigate difficulties with my realtor/buyers of my previous home. I would recommend Kris and Long Realty to friends and family.

She was diligent and very helpful. She's helping us even now. She's also very friendly and flexible with her time. We hope to continue our relationship with her in the future. Thank you Steph!

They were always available to answer all my questions and walk me through things I did not understand. Really wonderful team, professional and very trustworthy. I would highly recommend The Urban Home Team.

Her knowledge and experience working with military families comes in clutch! You will be quite pleased with Stephanie as your agent!

She's extremely knowledgeable with her many years in real estate and we truly valued her input & leadership as we went through the selling process. I can not say enough great things about her efforts, exceptional communication and so happy how things went for us! She's simply THE BEST you'd want to have on your side.

He was kind, patient and helpful in showing us homes and answering all of our questions about Tucson, AZ.

She communicated well, was professional, creative, and always had our best interest in mind. Her team was always friendly, professional, and followed through. We loved working with her and would do it again in a heartbeat!